However, one or more employees decides to find another solution on their own without going through any of the procurement processes used by the company. They may also obtain this solution without consulting with other employees about whether this new solution might be better than what they are currently using.
The term “Shadow IT” refers to the use of software, hardware and services that are outside the purview of a company’s information technology (IT) department. https://www.extnoc.com/managed-voice-services/
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